• Refunding Shipping Fee: Original shipping charges paid at the time of order placed are refunded ONLY if the product is defective or mis-shipped by Applied Lacquer Industries Inc.
• Incorrect Product Ordered: Customer is responsible for all shipping fees when incorrect product is ordered.
• Request to Cancel Order: Customer is responsible for all shipping fees when a request is made to cancel order after order has shipped.
All Returns and Exchanges require a RMA#. A Return Merchandise Authorization Number will be generated to you when you email or call us requesting to return or exchange a product purchased.
If you believe you have received damaged or incorrect merchandise, you must contact us within 5 days of the delivery received date and provide a photo of the defective item.
If we made a mistake with your order we will cover all shipping and handling back to us.
Returns are to be made to the following address: (make sure RMA # is written on the box)
Applied Lacquer Industries Inc.
17637 Rowland St. #E, City of Industry, CA 91748