Standard shipping time: UPS Ground (3-5 business days for delivery) + order processing time
Express shipping time: UPS 3-Day, 2nd Day Air, Next Day Air (1-3 business days for delivery) + order processing time
***Southern California shipping address: Please note that delivery time is 1 business day + order processing time. Please only select UPS Next Day Air if you would like the order processed and shipped out the same day***
For all Southern California shipping address: Please note that delivery time is 1 business day + order processing time. Please only select UPS Next Day Air if you would like the order guarantee processed and shipped out the same day.
No, DHL Express Worldwide DOES NOT include any additional customs fees incurred by destination country. Your local postage company will contact you if any customs fees are applicable to your package. Customs fee must be paid directly to your local postage company or they will hold your package.
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturers defect. For all order inquiries, please send us an email at firstname.lastname@example.org within 7 business days.
Take a photo of the packaging and products. Email customer service at email@example.com with your order number and photos. We will ship out a replacement package once your claim email has been received. Please keep all original packaging and wait for further instructions (UPS may come to retrieve the damaged package).
All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
New Year’s Day
Martin Luther King Jr. Day
4th of July
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