We work hard to process all orders in 1-3 days. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays.

Every order processed includes a tracking number for your convenience. Each order is delivered by one of two carriers. We determine the carrier that will deliver your order the most efficiently. Depending on the carrier used most packages arrive between 1 and 6 days. Please review the order receipt to track your package every step of the journey.

We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS) and United Parcel Service (UPS). Orders received after 10 a.m. PST or on Saturday and Sunday are normally processed the following business day. All shipping comes with tracking number.

Standard shipping time: 

• USPS First Class Mail - domestic package under 1lb (1-3 business days for delivery + order processing time)
• UPS Ground - domestic package over 1lb (3-5 business days for delivery + order processing time)
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Express shipping time: 

• UPS 3-Day (3 business days for delivery + order processing time)
• 2nd Day Air (2 business days for delivery + order processing time)
• Next Day Air (1 business days for delivery + order processing time)

YES! All orders that exceed $99 before taxes are delivered free through UPS Ground Shipping.

Unfortunately, at this time we cannot deliver to PO/APO boxes. 

Cheers to you for living so close to Aprés’ home base. We ship all orders from the City of Industry, CA which means most orders will arrive in one business day once processed. In the event that you absolutely cannot wait, you may select ‘Next Day Air’.

There is a smaller shipping program offered through USPS that handles orders that are less than 13oz. This program also qualifies the customer with a lower shipping rate. 

Don’t worry if you live outside the United States, Aprés can your gifts to Canada, Mexico, locations in Latin America, Europe, as well as the Middle East and Asia.

For International orders, Aprés will use UPS Economy or UPS World Wide Saver depending on the destination. 

• UPS Economy delivers in 7-14 days. Extra fees and duties may incur.
• UPS Worldwide Saver delivers in approximately 3 days depending on destination. Enjoy not paying for extra fees or duties, we’ll take care of those. 
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YES, unless the order is delivered through UPS Mail Innovation. The estimated tax and fees will be paid at the time of delivery.

Orders placed before 10 a.m. PST are typically processed that day and ship within 1-2 days after. 

Uh oh! Let’s see what we can do to help.

 Call us and speak to one of our representatives, our phone number is: 1 (626) 581-1894 

Or 

Email our support team to resolve the issue,  support@apresnail.com.

If you have received a broken or damaged product feel free to call us to describe your claim. We may be able to replace the item.

Call us to speak to one of our friendly representatives, our phone number is: 1 (626) 581-1894 or email our team at support@apresnail.com 

OH NO! Keep all receipts of the purchase and we should be able to correct this shipping error. Aprés works diligently to provide the best service and care. Together we can fix the problem quickly. 

Please give us a call, our phone number is 1 (626) 581-1894 or email us at support@apresnail.com

For the benefit of your health and safety Aprés does not accept returns, refunds or exchanges. If you have received an order you are dissatisfied with please consult our customer service team. 

If your order is damaged, or defective you may fill out an RMA form. The form is located in the ‘contact us’ tab on the right of your screen. 

If you suspect an item you purchased is defective, please submit an RMA form found in the ‘contact us’ tab on the right of your screen.

You must submit a form within the 7-day period in which the order was received. Please provide specific information and photographs along with the packing slip. 

In order to properly evaluate the product please provide the:

• Order number
• Email address
• Full name

Once the information is reviewed we will contact you with our decision. 

The rewards program is a new account feature that allows you to earn free products! 

Earn points simply by creating an account on the Aprés website. Just by creating an account you earn 50 points toward rewards like our Top Gel Coat and other merchandise. Stay connected as the program grows. The rewards program is FREE!

Your points accrue as you purchase items and interact with Aprés. Once you have enough points to redeem an item, simply add to cart and choose to apply points towards your item. 

The professional accounts are reserved for students studying cosmetology and licensed cosmetologists which also includes salon/spa owners. Once you submit your application the credentials are verified by our team and you lock in special pricing and exclusive deals.

The pro account offers professional pricing and exclusive online promotions. As long as your account is active you get to rake in the savings. The account is FREE!

Once you apply for a professional account we will review your credentials and contact you with your results within one week. If you do not receive a message from our team please feel free to contact us to resolve the issue. 

Our phone number is 1 (626) 581- 1894 or send us an email at support@apresnail.com

Resetting your password is an easy-fix. Simply click “forgot my password” and enter the email address connected to your account. You will receive an email with instructions to reset your password from that secure email. 

Currently, Aprés will accept payment through:

• Paypal
• E-check (Paypal)
  
• Credit/Debit